The DSP Shortage Nobody Solved

Show Notes

• 03:40 — The real turnover curve
• 18:20 — Why raises stopped working
• 33:15 — Designing onboarding with DSPs, not for them

Key Takeaways

1. 01Most DSP turnover happens inside the first 90 days, before wage becomes the deciding factor.
2. 02Shadowing without structure teaches new hires that nobody is accountable for their success.
3. 03Scheduling predictability outperformed a $1.50/hour raise in her agency's retention data.
4. 04Career ladders must be visible on day one, not mentioned at the annual review.
5. 05DSPs should be in the room when technology is selected for their workflow.

Transcript Excerpt

TANYA: People assume the hardest part of the job is the care. It isn't. The hardest part is walking into a house on your second shift and realizing nobody told you what to do if something goes wrong.